Frequently Asked Questions
How can we help you?
Return shipping costs are the responsibility of the customer. We always recommend that you buy a tracked service and keep the return receipt until the return is processed, just in case!
You can check your order at any time by going to www.UPS.com and checking the tracking number associated with your order.
- Standard delivery is 5 euros.
- Standard delivery is 100 euros.
- Free of charge for purchases over €100.
- Express delivery by UPS 13 euros.
- Free of charge for purchases over 100 euros.
To refund the price, we use the payment method used for online shopping, which cannot be changed. In the case of orders returned by courier, the refund will be made within 14 days of the package arriving at our warehouse.
Order
You can track your order by entering the tracking number on UPS.com
You can modify your finalized order by contacting our customer service at support@ringis.de.
We recommend that you check your email account as you may have been informed if one of the products is unavailable. In this case, the price of the missing product will be refunded. If you experience any problems in this regard, please contact our customer service.
If you have received a damaged product, please return it to us. Once the product has been returned, we will refund the price.
If you did not receive what you ordered, we ask that you return it to us. Once the product has been returned, we will refund the price.
Delivery
During special events (Black Friday, Cyber Monday, etc.), there may be delays in processing orders, despite our continuous efforts to meet deadlines.
- Standard delivery is €5.
- Standard delivery is free for purchases over €100.
- Express delivery by UPS is €13.
- Free of charge for purchases over €100.
Delivery is carried out by UPS.
- Standard delivery takes 1 - 3 working days.
- Express delivery within 24 hours.
- Orders placed before 12 noon are delivered by UPS
- Express delivery will be delivered within 24 hours. Orders placed after this time will leave our warehouse on the next working day at the earliest.
Payment & Return
Remember, you have 14 days from the day of delivery to change your mind and request a return.
We hope you love all the products you order, but if you don't, you have 14 days from the date of purchase to return unwanted items to us for a full refund. Simply fill in the returns slip included with your order and return it with your parcel. If it is lost, please place a piece of paper with your name, order number and the item number of the items you wish to return in the package you are returning and write "return" on it. Please remember that the return shipping costs are the responsibility of the customer. We always recommend that you buy tracked service and keep your return receipt until the return is processed, just in case!
Your request will be processed within 7 working days of receipt of the return. We appreciate your patience.
The buyer is responsible for all return shipping costs and all shipping costs are non-refundable.
Unfortunately, we are unable to exchange goods.
If you receive a damaged/defective product, please contact Ringis Co Customer Service within 24 hours of receipt, including pictures of the items.
Items purchased from the online store should be returned to the address on the return invoice
Products must be returned within 14 days of purchase.
All products must be returned unworn, unwashed, undamaged and with original labels.
We cannot be held responsible for lost or stolen goods that occur upon return. Please make sure you use a tracked service and have a receipt for any problems with your return.
Refunds will be made to the original method of payment used when the order was placed. If this is not available, please contact us.
You can pay with Maestro, Mastercard, Visa Electron, Visa, American Express, PayPal, Apple Pay, stripe.
You can pay with a gift card purchased from us.
Yes, of course it is safe. Any information you provide during the purchase process will be processed in accordance with the regulations on the processing of personal data and in full compliance with data protection laws. The site also complies with all regulations on spam and virus protection. Navigation on the site is completely secure.
Gift card purchase
Refund
For vouchers: In this case, please contact our customer support team, which can be reached by chat, email or phone
To refund the price, we use the same payment method used for online shopping, which cannot be changed. In the case of orders returned by courier, the refund will be made within 14 days of the package arriving at our warehouse.
A refund will be issued within 14 days after the return has arrived at our warehouse. The visibility of the refund amount on your account depends on your credit card company or bank, it may take a few working days to process.
Contact us on one of our customer service hotlines and we'll help!
We will start the refund process as soon as the warehouse confirms the cancellation of the item/order.
If your parcel is lost, we will start the refund process as soon as the courier service confirms it. The refund will be made by the payment method you have chosen for your online purchase.
Contact us using one of our customer service contact numbers and provide the code of the missing items. Once approved, the refund will be issued using the payment method used for online shopping.
No, the refund will be made to the same credit card you used to pay for the order.